Subject: Arabic Language Test - Rassal Siddique
From: Rassal Siddique <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 08:04:31 -0400

| | Foreign Language Screening Test

Name | Rassal Siddique    /  (+91) 7888525105    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thank you for contacting Babyshop Support!

We are sorry to hear about the unpleasant experience encountered with the delivery partner. I know you have all the rights to ask questions regarding the delayed order. Nothing to worry about, I am here to assist and I will do my best to assist you with the latest update regarding your order.

So as investigated I can see that your order with ID #  9643039489 has already reached at the local logistics warehouse on your location. Since we had some technical issues with the logistics partner we were unable to deliver the shipment on the expected date. I have initiated a complaint on your behalf for the delay and please be assured that the order will be delivered to you tomorrow before 6:00 PM.

We want you to know we respect and value you, so to make up for this, we'll be doing our full analysis on this unpleasant experience happened with the delivery partner and how to prevent this from happening again. We know this doesn't excuse or erase the situation, but we hope this reassures you that your respect and trust are our first priority.

Once again we appreciate your patience and understanding. If you have any further questions feel free to let me know.

Take Care,

Rassal S.
Babyshop Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi there,

Thank you for contacting Babyshop Support!

We sincerely regret for the inconvenience caused with your purchase. Please don't worry, we are here to assist and we will do our best to get these issues sorted for you!

I checked your order #9643039489 and I can see that the purchase was made for a green trouser. However, I can see  some clarity issues on the featured pictures for this  product. Where this concerned trouser was actually available on two colors, the photo featured was indeed for a blue trouser where as the description mentions the color as green.I have shared some strict feedback regarding this situation to our IT team and we hope to make the necessary changes here to avoid any further confusions.

Additionally I have initiated an exchange request for this order and the replacement order will arrive to you in 3-5 business days.Our delivery partner will also pickup the return of the incorrect order in the meantime. The tracking details for the replacement order and the reverse pickup will be updated shortly on the website.

Once again we apologize for all the inconvenience. If you have any further questions feel free to let me know.

Kind Regards,

Rassal S.
Babyshop Support

| |