Subject: Arabic Language Test - Shubham Bhardwaj
From: Shubham Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 08:01:25 -0400

| | Foreign Language Screening Test

Name | Shubham Bhardwaj    /  (91) 8010029398    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear ,

I am so sorry to learn that your order has not arrived yet. I understand how frustratinv this must be. I’ve tracked your package and it listed as in queue to delivered. If you'd like to keep track of your package's status, you can visit this link: [link]
Please contact me directly if your package has not arrived by a day after tomorrow by responding to this message. Alternatively, you can call me directly at +91 [contact number].
I am so sorry that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Best,
Shubham Bhardwaj
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [Name]

Thank you for taking time out of your busy schedule to write to us and express your grievances on how our products and services do not meet up with your expectations.

our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.

We will call you in few days to inform you on the methods we have adopted in resolving the issues you have encountered with our products and services recently. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.

Please accept our sincere apology for the difficulties we have caused you.  Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.

Thank you for your patronage.

Sincerely

Shubham Bhardwaj

Customer service representative

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