Subject: FW: Dutch Language Test - Binderpreet Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 25 Mar 2021 10:15:44 +0000

No

From: Binderpreet Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 March 2021 at 3:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Dutch Language Test - Binderpreet Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Binderpreet Singh    /  (91) 8383886533`    / [email-masked]<mailto:[email-masked]>
Whats your first language       Dutch
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Customer<As No Name given>,

I do understand inconvenience that has been caused in last 5 days, as for the order number # 9643039489 it in transit and will be delivered in less than 48 hours as ordered has been sent again from warehouse.

Also, we filed complaint against courier boy and strict action would be taken against the courier person as why order was returned to company.

For the compensation we are sending you Gift voucher for the same price as the product ordered. Also while ordering, we added for more options for convince of the customer, you can get the product to neighbors in case you are not available during delivery or you can also call us get the product delivered next day or if the option is available day after tomorrow. I apologized for any distress or bad experience you had while ordering. We appreciate you replying to us.

Thank You
Customer Service
Babyshop Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Customer<As No Name given>,

I do understand inconvenience that has been caused for delay delivery and wrong order. We taken the request for exchange for the same order # 9643039489 and blue color trouser is sent to address will be delivered in less than 48 hours.

Also, we filed complaint against agent and strict action would be taken against the person.

For the compensation we are sending you Gift voucher for the same price as the product ordered. Also while ordering, we added for more options for convince of the customer, you get the color and picture before confirming the order. I apologized for any distress or bad experience you had while ordering. We appreciate you replying to us.

Thank You
Customer Service
Babyshop Team