Subject: FW: Spanish Language Test - Shiva Prasad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 25 Mar 2021 10:13:59 +0000

No

From: Shiva Prasad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 25 March 2021 at 3:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - Shiva Prasad

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shiva Prasad    /  (916) 0930991    / [email-masked]<mailto:[email-masked]>
Whats your first language       Spanish
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir,

I apologize for your inconvenience I will check with my delivery team and will update you shortly  why courier has been late and I will take necessary precautions for next time not to get late.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir,

May I have that order details which you have ordered for and I will check the details if it matches to the order I will exchange the product within 3 working days and I apologize for your inconvenience will check with my support team why they have done this things and I will make sure It will not be done for next time.
Thank you