Subject: Dutch Language Test - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 05:56:13 -0400

| | Foreign Language Screening Test

Name | Ravi Kumar    /  (+91) 6393797261    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

SUB-order issue

Good after noon sir/mam

I am heartly sorry for this inconvenience. Hope you are doing good. I hav received your mail. And i have gone through it. I have   put this in consideration and i have also talked to our courier partner. Due to some technical fault in their system and  order was misplaced. We are really sorry for this.

Your oder will be delivered within 24 hours.

Thanks
Regards ravi kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sub - issue realted to order and exchange
Good afternoon,
We heeartly sorry for inconvenience and from our support team. We hav taken your complain in our consideration and we are doing our best  in accoding to our company policy and we have taken strong action on  staff that misbehaved with you. And also i would like to inform you that we  have shipped yours preferred product and it will reach to you anytime in 24 hours

Thank you
Regards, ravi kumar

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