Subject: Arabic Language Test - Minhajul Islam
From: Minhajul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 04:01:25 -0400

Foreign Language
Screening Test

Name

Minhajul
Islam    /  (+91) 7217410551    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

I am Minhaj, Customer Service Executive from Babyshop. Thank you for writing to
us.

We are extremely sorry for the inconvenience caused to you. I have scheduled
your delivery. The order should reach you by tomorrow. Thank you for helping us
to improve our services.

Please feel free to write us for any further assistance.

Thank you.

Kind regards

Babyshop Team.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

I am Minhaj, Customer Service Executive from Amazon. Thank you for writing to
us.

We are extremely sorry for the inconvenience caused to you. I have escalated
your replacement request and your order should be picked up by our courier
service for replacement by tomorrow.

Thank you for helping us to improve our services.

Please feel free to write us for any further assistance.

Thank you.

Kind regards

Amazon Team.