Subject: Italian Language Test - Rahul Aviral
From: Rahul Aviral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 25 Mar 2021 03:05:45 -0400

| | Foreign Language Screening Test

Name | Rahul Aviral    /  (+91) 9810220904    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for contacting support.
I understand that there is a delay in the delivery of the product order with id 9643039489. We are sorry for the inconvenience caused.

You are one of our important customers and we are committed to providing the best experience. It's unfortunate that you had to go through the unprofessional behavior of the courier team. We will investigate it.

As far as the delivery is concerned, we will prioritize your order and will try to deliver it as soon as we can.

We appreciate your time and patience,
Thank you,
Aviral R - Customer support Representative - Babyshop Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

Thank you for contacting support.
We have gone through your concern and we understand that you have not got the color of the purchased item as per your order with id 9643039489. We are sorry for the inconvenience caused.

You are one of our important customers and we are committed to providing the best experience. We will look into this matter and will take appropriate actions as per our return and exchange policies.

As far as the delivery is concerned, we will prioritize your order in case you are eligible for the return and will try to deliver it as soon as we can.

We appreciate your time and patience,
Thank you,
Aviral R - Customer support Representative - Babyshop Shop

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