Subject: German Language Test - Anuradha Rai
From: Anuradha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 12:18:58 -0400

| | Foreign Language Screening Test

Name | Anuradha Rai    /  (011) 9821380978    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We really apologize for the inconvenience caused to you!

The status of your order with order id xxxxxxxxxx is on transit and we assure u to deliver your order within next 24 working hours.

Your feedback is important to us and prompt action will be taken to improve our services.

With regards
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We apologize for the inconvenience caused to you!

Exchange and returns are subject to company policy which vary product to product

As per your request a complaint for exchange of product has been registered and our support team will coordinate with you shortly

Your valuable feedback helps us to improve our service

With regards
Team Babyshop

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