Subject: Dutch Language Test - Promita Das
From: Promita Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 09:58:36 -0400

| | Foreign Language Screening Test

Name | Promita Das    /  (91) 9748658004    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer,
We apologise for the inconveniences caused by us. Kindly allow us few moments to look into the matter and assist you with the best possible resolution.
We have already highlighted the concern to our courier partner and will make sure that you get your parcel at an earliest. Also, a tracking link to your order had been sent to your registered mobile number for fastest tracking information.
If you have any additional questions regarding order ID 9634039489 kindly do revert back on the same email thread, we will be glad to assist.

Regards,
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer,
Please accept my apology for the inconveniences caused by us.
I am very glad to inform you that we are having an ongoing sale on the garments range and if you order the same trouser you'll get a flat 15% discount with free delivery. I would request you to kindly return the previous order and place a new order so that you can avail the discount with assured delivery within 24 hours.
Also, we have already started the enquiry for your concern and will update you shortly about the same.

Thanks for your cooperation.

Team Babyshop

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