Subject: Dutch Language Test - Suman Kumar
From: Suman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 09:10:46 -0400

Foreign Language
Screening Test

Name

Suman
Kumar    /  (91) 8437685156
/ [email-masked]

Whats your first
language

Dutch

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings of the day,

We really apologize for the inconvenience cause to you, however, as I can check
your order was delivered on 20/03/201. I am also sharing the proof of delivery
with you. Kindly check whether it belongs to you or not. And I am also taking
the complaint from my side for the unprofessional behaviour by courier boy, and
we will take required action for the same.

Feel free to contact us for any assistance.

Thanks & Regards,

Team Baby Shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

Greetings of the day!

We really apologize for the inconvenience that you have faced during call.We
will make sure that required action would be taken for the same.

You can raise the request from your side that you have received the different
colour as there is the return policy of 7 days on this product.

Hope we resolve your query and feel free to contact us for any assistance.

Thanks & Regards,

Team Baby Shop