Subject: FW: French Language Test - Swetha Sudhagani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 24 Mar 2021 13:09:19 +0000

No

From: Swetha Sudhagani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 24 March 2021 at 5:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Swetha Sudhagani

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Swetha Sudhagani    /  (91) 6300982138    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

We're sorry to hear that you didn't enjoy your experience at babyshop, customer happiness is important to us and we're happy to review your request to receive a refund for your order.

Refund requests usually take sometime to review. We will inform you once we have had a chance to review your complaint.
If the request is approved, you can expect the refund to be completed within 30 days.

If there is anything else we can help you with, please let us know

Best regards.
Babyshop team.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

On behalf of babyshop company. I sincerely apologize for the bad experience you had. I take full responsibility for our support team, who made unprofessional attitude when you contacted him.

As a token of apology. I have included a voucher for a 40% discount on your next order. We sincerely seek your forgiveness and hope you decide to give us another chance.

We hope to see you soon!

Warm regards,
Babyshop team.