Subject: FW: French Language Test - Shatrughan Goswami
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 24 Mar 2021 12:18:55 +0000

No

From: Shatrughan Goswami <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 24 March 2021 at 2:57 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Shatrughan Goswami

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Shatrughan Goswami    /  (+91) 9098426871    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir,
Warm greetings!!

We apologize for the inconvenience has happened with you.
We will track down your parcel with our team and will be delivered earliest possible.
Also we are going to look forward for the misconduct happened with you.
We will ask delivery person to write an apologize letter after verifying situation.

Feel free to connect with us for further.

Best Regards,
Shatrughan
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
Warm greetings!!

We are sorry for delay in delivery and we will connect with appropriate team to short out your issue as earliest possible.

We will escalate issue regarding misconduct happened with.

Thank you for your valuable feedback certainly we are going to rectify it and we will improvise our process for your better customer experience.

Feel free to connect with us.

Best Regards,
Shatrughan