Subject: Japanese Language Test - Sajin Solomon
From: Sajin Solomon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 07:06:08 -0400

| | Foreign Language Screening Test

Name | Sajin Solomon    /  (+91) 8123456276    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for writing to us and we apologize for the inconvenience caused. Due to the covid situation we are working with limited staffing so that was the reason behind the delay in delivering the order. However We have escalated the issue to the delivery team and they have promised deliver the product in priority and the same will definitely be delivered with in 24 hours.

We have also taken the complaint regarding the behavior issue of the delivery person, appropriate action will be taken and we sincerely apologize for such a behavior. We are also offering you a 25% discount on the next purchase , Please use the below code XXXXXXXXXXX123.

Continue shopping with us. Stay Safe.

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for writing to us and we apologize for the inconvenience caused. We have taken a complaint regarding the behavior issue of the executive and appropriate action will be taken. As checked while placing the order the color mentioned was blue so that was the reason that blue color trouser was delivered to you, However as per the company policies we can either return or exchange the products like trousers , inner wears etc.  But in this case as an exception we can provide you a 60% discount on the next purchase in which you can use it for buying the different color trouser.

Due to the covid situation we are working with limited staffing so that was the reason behind the delay in delivering the order. We are trying our best to deliver the product at the earliest , thanks for understanding and sharing the valuable feedback.

Continue shopping with us, Stay safe.

Thanks.

| |