Subject: Spanish Language Test - Rinky Sadhwani
From: Rinky Sadhwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 06:58:17 -0400

| | Foreign Language Screening Test

Name | Rinky Sadhwani    /  (91) 9981595549    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Ma'am,

Thank you for expressing your concern and bringing this into our attention. Your request has been successfully acknowledged. I understand your concern and will make sure this is being taken care of. We will try our best to deliver you order within the next 24 hrs. Apologies for all the inappropriate behaviour and inconvenience caused. We respect and value your opinion, you will get an written apology by the courier guy and your order soon.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Ma'am,

Thank you for expressing your concern and bringing this into our attention. Your request has been successfully acknowledged. We understand your concern and will make sure this is being taken care of. We will try our best to exchange and deliver the originally ordered blue trouser within the designated delivery timelines. Apologies for the inappropriate behaviour and all the inconvenience caused. We respect and value your opinion, you will get an written apology by the support Team and your order soon.

| |