Subject: Chinese Language Test - Shahroz Shareef
From: Shahroz Shareef <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 06:29:27 -0400

| | Foreign Language Screening Test

Name | Shahroz Shareef    /  (+91) 8860048383    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
I apologize for the inconvenience caused to you, And I assure you full support in Order Delivery status with the Order ID: 9643039489.
As I can check the order status. your order was placed on 25-02-21 and was dispatched 26-02-21 as promised. I can check the notes from our Delivery partner, They tried calling you to deliver the package 01-03-2 on the given number 886-×××-xx83. But they couldn't reach you out. I am gonna set a high priority reminder to deliver the package by today itself by EOD. Also, I am gonna raise a complaint against the Delivery Person, Our internal team will look into the matter and give an update to you on your registered email address.

Thanks & Regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,
I apologize for the inconvenience caused to you, And I assure you full support in Order exchange with the Order ID: 9643039489.
As I can check in my system your order was delivered quite late. That's because of Covid-19 there is a delay from the courier partner. we are working hard to follow our promised delivery policy.
I can see in your previous conversation with our representative you attached the photo of the trousers you received. That is exactly what you ordered. Kindly read the Terms & Conditions at the given link: www.Babysxxxpp.com/Legaldisclaimer
{Legal Disclaimer} Colors may slightly vary due to computer screen calibration. Size may slightly vary due to finishing. Please read size, material, color, and all features carefully before ordering. If there is a scratch or tiny flaw, please contact us, we will respond within 24 hours.
If you are not happy with the product.
You can follow our return policy.
www.Babysxxxpp.com/ReturnPolicy.

Thanks&Regards
XYZ

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