Subject: Russian Language Test - Abhishek Garg
From: Abhishek Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 06:18:47 -0400

Foreign Language
Screening Test

Name

Abhishek
Garg    /  (91) 8285336481    / [email-masked]

Whats your first language

Russian

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear User,

We apologize for the inconvenience caused to you.

In reference to your order id 9643039489, we have checked your order was
dispatched on the same day by our team.

However as you're stating you haven't not received your order yet, we have
checked with our courier vendor and it was informed to us that your order will
be delivered to you by the end of the day.

Please be informed that we have asked the team to take necessary action against
the courier guy and your feedback will be shared with the team.

Thanks and Regards

Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
User,

We apologize for the inconvenience caused to you.

Please be informed that we have dispatched a new blue color trouser and same
will be delivered to you by the end of the day.

We have also contacted our vendor to guide the support team member in handling
user queries in a professional and upright way. We have asked them to audit and
take necessary actions for the same.

Thanks and Regards

Babyshop