Subject: Arabic Language Test - Thomas ochola Saki
From: Thomas ochola Saki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 05:35:39 -0400

| | Foreign Language Screening Test

Name | Thomas ochola Saki    /  (+91) 8923153533    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Baby shop

Hello dear customer,
Baby shop welcome's you for all of your dear baby needs ,
Dear customer we apologize for all of the inconveniences hence our company was temporarily facing a technical issue that has been successfuly solved,and we apologize inbehalf of our employees we will surely look deep into the matter and it's in our best interest to give our customers a great experience and a satisfactionary Service.
Your order with the ID9643039489 will be delivered today at 4:00 pm,
We thank you for contacting us and sharing your comments we always happy to be at your service at any time through the link babyshop.com or through our customer care number 89897#

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Baby shop

Hello dear customer,
Baby shop welcome's you for all of your dear baby needs ,
Dear customer we apologize for all of the inconveniences hence our company was temporarily facing a technical issue that has been successfuly solved,and we apologize inbehalf of our employees we always try to keep a professional service  we will surely look deep into the matter as it's in our best interest to give our customers a great experience and a satisfactionary service.
Your order with the ID9643039489 had a wrong address attached to it, but hence it's changed it  will be delivered today at 4:00 pm,
We thank you for contacting us and sharing your comments we always happy to be at your service at any time through the link babyshop.com or through our customer care number 89897#

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