Subject: French Language Test - SHARIQUE REZA
From: SHARIQUE REZA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Mar 2021 04:17:52 -0400

| | Foreign Language Screening Test

Name | SHARIQUE REZA    /  (+91) 8700235125    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I am Sharique Reza, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience, we checked your order and you shall recieve your order by 4:00, pm tomorrow.

Thank you for helping us improve our service and your trust in us.

Please feel free to writting us for any further asistance.

Thank you
Sharique Reza
Customer support associate.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I am Sharique Reza, the customer support associate.

Thank you for writing to us.

We are sorry for your inconvenience, we checked your order and you shall recieve your order by 4:00, pm tomorrow and we are aplozise for the misbehavoir from our team and the rudeness of our team will be cosiderd.

Thank you for helping us improve our service and your trust in us.

Please feel free to writting us for any further asistance.

Thank you
Sharique Reza
Customer support associate.

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