Subject: Arabic Language Test - Sahil Ahmad
From: Sahil Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 15:32:29 -0400

| | Foreign Language Screening Test

Name | Sahil Ahmad    /  (91) 8791481476    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Greetings of the day!!
Thanks for writing the email to us!!

We are extremely sorry for the inconvenience caused to you. We apologize on the behalf of courier team. we would request you please allow us some time to communicate with the courier team and know what the update of your parcel is. Moreover, we assure you if we are unable to deliver it soon then we would love to refund your amount with a discount voucher. I hope you would love to coordinate with us.

Thanks& Regards,
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,

Greetings of the day!!

I am really sorry to hear that our customer support executive behaved like this. I apologize on behalf of him and assure you I will certainly help you in this case. As I can check in my system you had ordered different color not blue but do not worry sir, we respect to our customer and customer service is our first priority. I am sending you one link by using that you can return your item and exchange your item. I would also suggest you please double check next time before placing the order. I hope you would understand me.

Thanks for shopping from Babyshop!!

Thanks&Regards,
Team Babyshop

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