Subject: Re: Spanish Language Test - Himanshu Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Mar 2021 06:07:10 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 23, 2021, at 6:35 PM, Deeksha Dadu <[email-masked]> wrote: 

Better to get the test done in the office first, call him 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 March 2021 at 6:22 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Spanish Language Test - Himanshu Pandey 

so shall i offer him without doing test in the office? 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 23, 2021, at 4:47 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Lets check his written, if that is ok, we can hire him 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 March 2021 at 4:36 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Spanish Language Test - Himanshu Pandey 

I called him in the office tomorrow, I was not confirm with his spoken 
Although he is under budget 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 23, 2021, at 3:12 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Consider for homebox 

From: Himanshu Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 March 2021 at 10:07 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Spanish Language Test - Himanshu Pandey 

	
	
			Foreign Language Screening Test 
		
	Name 	Himanshu Pandey / (91) 9315603155 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Spanish 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Thanks for reaching out to us. 
First of all we are extremely sorry for inconvenience caused and we really appreciate your patience. I definitely understand your concern and regret the delay caused in the delivery of the product. I understand how frustrating this delay must be. This might have happened due to the carelessness of one of our delivery boys which we really apologize for and will be looking forward to take appropriate action against him. Now what I am doing for you is I am highlighting your issue to the concerned department as well as to my seniors on urgent priority so that prompt action could be taken in this regard. You can also track the status of delivery of your product with this link www.xyz.com. 
If there is anything else please let us know. 

Regards 
Team Babyshop 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Mr. XYZ 
First of all accept my sincerest apologies for the delivery of different colour trousers to your address. This might have happened due to some mistake committed by one of our staffs which we extremely and again apologize for. We regret the unprofessional behaviour with by our support staff and will be taking strict action against them. I wish to inform that I have tracked your order and I have forwarded it for exchange. I have highlighted this concern on the top priority so that it could be done at the earliest. You have been and old and valuable customer for us we are happy to have you served satisfactorily earlier. We will try our best that these mishaps do not occur again. 
If there is anything else please let us know. 
Any feedback from your end is very welcome. 

Regards 
Team Amazon