Subject: FW: Portuguese Language Test - Sumit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 12:05:00 +0000

Reject

From: Sumit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 March 2021 at 7:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Portuguese Language Test - Sumit Kumar

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Sumit Kumar    /  (+91) 7999679107    / [email-masked]<mailto:[email-masked]>
Whats your first language       Portuguese
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Our Valuable Customer,
First of all My sincere apologies, about the issue what you have gone through. I have already started my work on your complain and I will make sure you will get your product within 24hrs. I am also sorry on behalf of delivery agent, and make sure from next time he will not behave like the same to any of our customers.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Our Valuable Customer,
First of all I am extremely sorry about the inconvenience, I have gone through your order I’d and come to know it’s our mistake. We are really sorry and also initiated the return of your product with the exchange of the real one blue colour trouser. Very soon you will get your product keep shopping with us.

Regards
Amazon Team