Subject: FW: Spanish Language Test - rishabh Solanki
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 11:54:48 +0000

Reject

From: rishabh Solanki <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 March 2021 at 8:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - rishabh Solanki

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    rishabh Solanki    /  (121006) 7011541753    / [email-masked]<mailto:[email-masked]>
Whats your first language       Spanish
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi sir/ma&#039;am,

We have checked you &quot;concern&quot; on urgent basis and we are really sorry for the &quot;inconvenience and problem&quot; that you are facking right now.
As we checked, Your order (9643039489) is in  &quot;delivery process&quot;, we are working on it and we have raised a complaint on urgent basis for the &quot;delivery&quot; and also against the employee who misbehaved with you.
We give you surety that you will get the delivery within 24 hours. kindly allow us time we will definitely deliver your parcel &quot;ASAP&quot;.

Regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir/ma&#039;am,

Thanks for your mail, We have checked your concern for this order (9643039489), We have checked that you placed the order for &quot;blue color trouser&quot; but due to the delivery issue you got a different color.
We have raised this concern to the concerned department to solve on urgent basis so that soon you get your chosen &quot;color item&quot;.
We are also sorry that you had to face problem with our team member but for this we also have informed our &quot;manager&quot; for this.
You are requested, please allow us time so that we can delivery your chosen item to you. We will definitely provide you the best product and service in future and give you surety that in future you will not face this time of problem.

Regards
Babyshop Team