Subject: FW: French Language Test - Manjeet Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 11:52:42 +0000

Again consider for homebox

From: Manjeet Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 22 March 2021 at 11:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Manjeet Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Manjeet Singh    /  (+91) 7842571220    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi
Xyz valued customer
We as a team have identified that the commitment was not met for the delivery and it's out of timescales right now
We owe you an apology for that your product will be delivered with an extra gift coupon with,please accept it as a good will gesture.
please allow us to investigate the issues further with courier parter about the call which you made and a acknowledgement will be sent to you within 2 working days
Actions will be taken accordingly and the associate will be given the needed feedback as well.
Thank you
Abc
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi
Xyz valued customer
I really value your time and patience that you have waited for you product to get delivered however you received a different color of the product.
Please allow me to put an replacement order for you and also provide you one day or free delivery
Hope this will not happen again in the future
Thank you abc