Subject: Re: Spanish Language Test - Himanshu Pandey
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 11:17:18 +0000

Lets check his written, if that is ok, we can hire him

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 4:36 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Spanish Language Test - Himanshu Pandey

I called him in the office tomorrow, I was not confirm with his spoken
Although he is under budget

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Mar 23, 2021, at 3:12 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Consider for homebox

From: Himanshu Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 10:07 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Spanish Language Test - Himanshu Pandey

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Himanshu Pandey    /  (91) 9315603155    / [email-masked]<mailto:[email-masked]>
Whats your first language       Spanish
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Thanks for reaching out to us.
First of all we are extremely sorry for inconvenience caused  and we really appreciate your patience. I definitely understand your concern and regret the delay caused in the delivery of the product. I understand how frustrating this delay must be. This might have happened due to the carelessness of one of our delivery boys which we really apologize for and will be looking forward to take appropriate action against him. Now what I am  doing for you is I am highlighting your issue to the concerned department as well as to my seniors on urgent priority so that prompt action could be taken in this regard. You can also track the status of delivery of your product with this link www.xyz.com.
If there is anything else  please let us know.

Regards
Team Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Mr. XYZ
First of all accept my sincerest apologies for the delivery of different colour trousers to your address. This might have happened due to some mistake committed by one of our staffs which we extremely and again apologize for. We regret the unprofessional behaviour with by our support staff and will be taking strict action against them. I wish to inform that I have tracked your order and I have forwarded it for exchange. I have highlighted this concern on the top priority so that it could be done at the earliest. You have been and old and valuable customer for us we are happy to have you served satisfactorily earlier. We will try our best that these mishaps do not occur again.
If there is anything else please let us know.
Any feedback from your end is very welcome.

Regards
Team Amazon