Subject: Tech Support Candidate - Amaresh kumar Mallik
From: Amaresh kumar Mallik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 06:25:29 -0400

| | Tech Support Test

Name | Amaresh kumar Mallik
E-mail | [email-masked]
Phone Number | (+91) 9438622011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pal heights | Assistant IT manager | 31 March 2020 | 18000
Previous Employer 1 | Tech Mahindra | Csa | August 2018 | October 2018
Previous Employer 2 | Aspiring minds assessment Pvt Ltd | Mis | April 2014 | Jan 2017

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will clear all the browser cookies and cache. I will try to open it with correct http format. May be the site would banned for this region, so I can use vpn to open it using a different location.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the blutooth on the device then turn the Bluetooth on mobile. Then search for near by Bluetooth device. Once the device appear on the screen , pairing option will show. After pairing the device will connect to the phone.
What according to you makes you a good candidate for customer service or technical support job? | Customer centric. Active listner, promptly answer the query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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