Subject: Re: Arabic Language Test - Rishi kant Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 23 Mar 2021 02:51:14 -0700 (MST)

He is in Patna currently 
needs 7 days to relocate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Mar 23, 2021, at 2:46 PM, Deeksha Dadu <[email-masked]> wrote: 

Check him for homebox 

From: Rishi kant Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 23 March 2021 at 10:18 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Arabic Language Test - Rishi kant Singh 

	
	
			Foreign Language Screening Test 
		
	Name 	Rishi kant Singh / (+91) 8880698430 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	Arabic 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi 

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your business experienced. 

you will recieve your order by today evening 4 p.m,if not 
I’ve arranged for a refund and asked our account management team to take care of any paperwork necessary. 

I will arrange a call from our courier guy to ask you for an apology and also strict official action against him. 

Should you change your mind, I’ll be here to help you any way I can. 

Take care, 
yours 
Rishi Kant Singh 
EMP id:312324 
Customer Support Executive 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi , 

I’m very sorry you had this experience. It’s always important for us to respond quickly to our customers. Sorry for the wrong product was deleivered to you. I assured you that exchange will be done within 24 hrs from the order recived. I also apologize for the late delivery. 

I will arrange a call from our support team to talk with you regarding this matter and told them to ask you an apology. 
I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. We appreciate your time, and we’ve applied a $5 discount off your next purchase. Thank you for your patience and let me know if I can help in any way. 

I apologize again for any inconvenience. 
yours 
Rishi Kant Singh 
EMP id:312324 
Customer Support Executive 
AmaZon India