Subject: FW: Arabic Language Test - Ehtesham Ulhaque
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 09:38:56 +0000

English seems ok, if English test taken remotely, get him to take test in office also.

From: Ehtesham Ulhaque <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 1:47 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Ehtesham Ulhaque

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Ehtesham Ulhaque    /  (+919315694915) 9315694915    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  At first I will say sorry to the customer that  I am so sorry you have faced problems and you didn't receive your order at right time and would try to solve his or her problem with immediate effect and would assure him in future prolmem would not happen and then i will discuss this thing with our team and would make him understand that in future dont handle or treat any customer badly and dont shout at him because every one should know customer is always right
   في البداية انا ساقول للزبائن انا اسف جدا علي ما واجهت من المشكلة وانت ما استلمت الاشياء المطلوبة علي الوقت المحدد وبعدين انا احاول بل احلل مشكلته واكد له انك لا تواجه هذه المشكلة مرة ثانية وبدين انا سانافش هذالشئ مع جماعتي وفريقي وافهمه لا تتعامل مع اي زبائن مع القسوة والشدة في المستقبل ولا تصرخ عل اي احد ولازم يكون كل منا علي هذه المعرفة ان الزبائن علي الحق دائما
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dare sir / Ma'am
Greeting
We heave received your compalint regardig my service ,so I'm extremely sorry and i will send the same colour you have ordered and i am also place my opology to you on behalf my support team as they misbehaved with you and i will loolk in this matter and assure you that like this thing will not take place again and then will talk to my support team and will make him understand that dont behave the customer with negative attitude and rudeness
سيدي المحترم /سيدتي المحترمة
تحية طيبة
انا استلمت الشكاوي من قبلك في صدد توفير الخدمة ،فاتا متاسف جدا علي عدم راحتك وانا سارسل لك نفس اللون انت حجزته وانا ايضا اقدم لك الاسف والندم نيابة عن مساعدي علي ما تعاملت معك بالسوء وانا سا انظر في هذا واوكد لك نفس مثل هذه الاشياء لا تقع مرة ثانية وبعدين اتكلم مع فريقي وافهمه لا تتعامل مع الزبائن كذالك