Subject: FW: Arabic Language Test - Mohammad Akhtar Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 09:18:20 +0000

Check for homebox

From: Mohammad Akhtar Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 10:14 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Arabic Language Test - Mohammad Akhtar Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Mohammad Akhtar Khan     /  (273162) 9161606040    / [email-masked]<mailto:[email-masked]>
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer.
Thank you very much indeed for contacting me and sharing your concerns.
I&#039;m doing my best provide outstanding services to my valuable customers.
However I have very rare delivery complaints and same is the case with this order.
Please accept my sincere apologies for the inconvenience faced.

.عزيزي الزبون
شكرا جزيلا على تواصلك معي ومشاركة مخاوفك.
ومع ذلك لدي شكاوي تسليم نادرة جدا و نفس الأمر هذالطلب
أرجو قبول اعتذاري الصادق عن الإزعاج الذي واجهته

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear customer.
I&#039;m contacting you regarding your recent transaction with me.
I&#039;m feeling sorry for the inconvenience you faced and motive for this message is to try to rectify that. I am taking full responsibility and would like to offer two options
1-Refund
1-Replacement
A brand new replacement without asking to return the fault one.
Please let me know which options you prefer.
I depend on your feedbacks so will request you to consider about that too please.

عزيزي الزبون
أنا أتصل بك بخصوص معاملتك الأخيرة معي
أشعر بالأسف الإعجاز الذي واجهته والدافع وراء هذه الرسالة هو محاولة تصحيح ذلك
أنا أتحمل المسؤولية الكاملة وأود أن أقدم يرجي إعلامي بالخيارات التي تفضلها
أنا أعتمد على تعليقاتك هكذا سأطلب منك اعادةالنظر في ذلك أيضا من فضلك