Subject: FW: French Language Test - Gaurav Singh Negi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 09:17:47 +0000

Check for homebox

From: Gaurav Singh Negi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 10:15 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Gaurav Singh Negi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Gaurav Singh Negi    /  (91) 9785216203    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,

Hope you are doing well.

First of all, I'm really sorry for the I convenience caused to you. Also, thank you for writing to us and highlighting the issue to us. I can check that your order is still in transit, however, in this case, let me check this with the courier team as there might be some unexpected delay.

Rest, please be assured that you will be receiving the order within 24 hours.

Thank you for your understanding, cooperation and patience.

Best Regards,
Gaurav Singh Negi
Babyshop Support Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi,

Hope you are doing well.

Apologies to you from the entire team for this inconvenience. As per your order ID, I can check that you have ordered blue colour trouser and I'm really sorry as you got wrong item. I'll also be checking the same with the support team and will check on their behaviour too and if needed, strict actions will be taken in this regards.

However, as of now, I've placed a replacement order for you and will also be providing 25% credit of this order as a tokem of apology from our side.

Hope, this does not affect your relationship and business with Babyshop and please be assured that this kind of inconvenience will not be faced by you in future.

Thanks & Regards,
Gaurav Singh Negi
Babyshop Grievance Team