Subject: FW: French Language Test - Kuldev Palni
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 23 Mar 2021 09:18:30 +0000

Reject

From: Kuldev Palni <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 23 March 2021 at 10:11 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: French Language Test - Kuldev Palni

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Kuldev Palni    /  (91) 9810215164    / [email-masked]<mailto:[email-masked]>
Whats your first language       French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sirs,

Thank you for your email.

We sincerely apologized for the inconvenience caused to you in this regard.

We are looking into your issue and will make sure that you received your package at the earliest possible time.

Further,  we will make sure this kind of inconvenience does not get repeated from our end.

Your patience is highly appreciated.   Thanking you.

Best Regards,

ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sirs,

Thank you for your email.

We understand that you have received different color trouser.

Firstly, I sincerely apologized for the inconvenience caused to you in this regard.

I have checked your order and found that you have selected blue color trouser.  We have now accepted your exchange request and you will get the correct item at the earliest.

Being a loyal customer with us, we again apologized for the unprofessional behavior from our support team.

Your patience is highly appreciated.   Thanking you.

Best Regards,

ABC