Subject: Dutch Language Test - M Shaikhul Islam
From: M Shaikhul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 04:18:20 -0400

| | Foreign Language Screening Test

Name | M Shaikhul Islam    /  (0091) 9315322096    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
First of all we do apologize for all inconveniences,
Secondly, as per your complaint, we have escalated it to the concerned departments, and they will be delivering your order id 9643039489 within 2-3 hours. We have already raised a complaint ticket for our bad customer service and getting apology from them too.
Moreover, as a goodwill gesture, you will not be paying any charge for your next 2 orders. We know this is nothing that could compensate you.
We hope for a good business relations again in future,
Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
First of all we do apologize for getting your order, ordered and delivered late with wrong wrong trouser and unprofessional customer service.
Secondly, as per your complaint, we have escalated it to the concerned departments, and they will be delivering your order id 9643039489 with blue trouser within 2-3 hours. We have already raised a complaint ticket for our rude and unprofessional customer service and getting apology from them too.
Moreover, as a goodwill gesture, you will not be paying any charge for your next 2 orders. We know this is nothing that could compensate you.
We assure you not repeating this again and working towards to build a good business relations again with you.
Thanking you

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