Subject: German Language Test - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 00:52:39 -0400

| | Foreign Language Screening Test

Name | Abhishek Sharma    /  (+91) 9999764212    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. XYZ,

Thank you for your email.

First, I would like to apologize for the troubles and frustration that you experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services.

You will get your product within 2 days.

Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.

For any questions or further assistance, feel free to call us on +91 **********.

Best regards

Abhishek Sharma

Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. XYZ,

Thank you for your email.

First, I would like to apologize for the troubles and frustration that you experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services.

You will get your product within 2 days.

Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.

For any questions or further assistance, feel free to call us on +91 **********.

Best regards

Abhishek Sharma

Customer Care Executive

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