Subject: Arabic Language Test - Rishi kant Singh
From: Rishi kant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 23 Mar 2021 00:48:04 -0400

| | Foreign Language Screening Test

Name | Rishi kant Singh    /  (+91) 8880698430    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements. I fully respect your decision and can only apologize for any problems your business experienced.

you will recieve your order by today evening 4 p.m,if not
I’ve arranged for a refund and asked our account management team to take care of any paperwork necessary.

I will arrange a call from our courier guy to ask you for an apology and also strict official action against him.

Should you change your mind, I’ll be here to help you any way I can.

Take care,
yours
Rishi Kant Singh
EMP id:312324
Customer Support Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ,

I’m very sorry you had this experience. It’s always important for us to respond quickly to our customers. Sorry for the wrong product was deleivered to you. I assured you that exchange will be done within 24 hrs from the order recived. I also apologize for the late delivery.

I will arrange a call from our support team to talk with you regarding this matter and told them to ask you an apology.
I’ve passed this on to my team – we’ll make sure we get better as we grow and learn. We appreciate your time, and we’ve applied a $5 discount off your next purchase. Thank you for your patience and let me know if I can help in any way.

I apologize again for any inconvenience.
yours
Rishi Kant Singh
EMP id:312324
Customer Support Executive
AmaZon India

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