Subject: Russian Language Test - Shweta Kashyap
From: Shweta Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 16:56:20 -0400

| | Foreign Language Screening Test

Name | Shweta Kashyap    /  (091) 8130880113    / [email-masked]
Whats your first language | Russian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir
I am really sorry for the inconvenience caused. We will definately compensate for our mistake. Please give me sometime to look into the matter and I'll update you accordingly.
Thank you for contacting us.
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir
Please accept my apologies on behalf of the babyshop team. Please give me sometime to look into the matter. And please be sure that if you have received wrong product then it'll definately be exchanged. Also, I am really sorry for late delivery. You'll receive compensation accordingly.
Thank you for contacting us.
Babyshop team

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