Subject: German Language Test - Kritika Rasal
From: Kritika Rasal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 10:09:07 -0400

| | Foreign Language Screening Test

Name | Kritika Rasal     /  (110027) 7428144398    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mam,

We are extremely sorry for the inconvenience that caused you regarding the courier. Your all points noted down and we try to give our best so that in future it may not cause inconvenience to anyone. We are glad you shared your opinion about the lack in behaviour of deliver boy and delay of the courier.
Kindly register your whole complain along with product id and delivery boy name with his contact number on the link provided below. We will forward to our management team and will be giving you an apology letter on behalf of the delivery boy with your product which will be deliver within next 48 hours.

Thankyou!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mam,

We sorry to hear this from you. Kindly refer the link mentioned below and post the picture along with the product id our management team will look over on it and contact you soon for verification for exchanging of product. We are sorry for causing you inconvenience regarding unprofessional behaviour. The action will be taken against it. We are glad you shared your feedback. We will work on it and will exchange your order once verification done. We will be sending an apology letter within 24 hours.

Thankyou

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