Subject: German Language Test - Ayush Puri
From: Ayush Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 07:10:32 -0400

| | Foreign Language Screening Test

Name | Ayush Puri    /  (+91) 7011585457    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings. We at Babyshop are extremely sorry and apologise with folded hands. None of our prestige customers deserve this experience. We at Babyshop strive to provide the pinnacle experience which can thus result in customer delight. Disciplinary action would be taken against the unprofessional courier executive. Be rest assured this experience will never be encountered again in our valuable association. Although, we always try to deliver the product within the time frame, we would humbly request you to please take into consideration the impede in some cases which can cause the delivery date pushed a little further. We would escalate this case and make sure the order gets delivered within the next 24 hours. Stay Safe and Healthy.
-Warm Regards
Team Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings. We at Babyshop are pained and disgruntled that a valuable customer like you has to face such a below satisfaction experience. We strive to always achieve our target of customer delight, anything below that is unacceptable and unforgivable. This issue must have been resolved initially, unfortunately now that you have written us this email be rest assured your query will be resolved. If you may permit, we would request you to kindly attach a picture to this email of the delivered product. We would escalate this case to the higher levels to provide a quick solution. We highly regret the inconvenience caused. We wish you good health.
-Warm Regards
Team Babyshop

| |