Subject: Fwd: Arabic Language Test - Eqrar Husain
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 22 Mar 2021 09:40:56 +0000

This one won’t do

Sent from my iPhone

Begin forwarded message:

From: Eqrar Husain <[email-masked]>
Date: 22 March 2021 at 14:32:33 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Urvika Chaudhary <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>
Subject: Arabic Language Test - Eqrar Husain
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Eqrar Husain    /  (0211) 7800228902    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi,sir/mam.
We are extremely fell sorry for what happened to you,just provide me with your delivery number so that i can look into, along with the number of the delivery boy,so we see what exactly occurred to you.
You courier will shortly arrive to you if there is no any type of flaws/shortcomings.
Thanks.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi sir/mam,
Me alone with my team feel regrat for what occurred to you.
Don't worry sir/mam,I will be glad to help you out, just tell me that you want blue colour trouser, please resend the parcel that you received,we will exchange that.
Just tell me tha time when you called so that we can look into the matter, happened to you.
Thanks