Subject: Spanish Language Test - YASH RANA
From: YASH RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Mar 2021 05:09:41 -0400

Foreign Language
Screening Test

Name

YASH RANA
/  (93549) 66695    / [email-masked]

Whats your first
language

Spanish

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Thank you for contacting babyshop.

We truly would like to apologise for the inconvenience that caused to you.

We would like to inform you that you will receive your order by today date and
we have also taken courier partner feedback.

We look forward to doing business with you.

Regards Yash Rana

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Customer

Thank you for contacting Amazon.

We would like to apologise for agent misbehave we have taken necessary action
against the rude agent.

This is to inform you that we have initiated refund for 9643039489 order and you
can keep the order as an apology token.

We hope you are happy with the resolution given to you.

Regards Yash Rana