Subject: FW: Tech Support Candidate - Devraj Dhar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 22 Mar 2021 08:42:16 +0000

Speak to this guy for English support – either homebox or swagtron

From: Devraj Dhar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 19 March 2021 at 12:58 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Devraj Dhar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Devraj Dhar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7980672417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      I can Relocate anytime soon
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Byju's  BDA     30th OCT        25000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.First of all we need to refresh the page.
2.We have to make sure that JavaScript is enabled.
3.Then we have to check for the cookies and change
   it to enabled if not.
4) Next we should clear the cache and cookies.
5)Then we have to check the web browser and make
  sure that it is up to date.
6) After that we need to restart our web browser and
   try a different Web Browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Firstly we have to turn on the power switch of the bluetooth speaker.
2) Then the Bluetooth in the Mobile Phone needs to be turned on.
3) After turning on the bluetooth in the Mobile Phone the phone will automatically start searching for the new devices available nearby to it.
4) The bluetooth speaker name will appear in the new search new devices option.
5) Click on the name of the bluetooth speaker and it will automatically start pairing.
6) Once its paired you are good to go playing songs.
What according to you makes you a good candidate for customer service or technical support job? I possess all the management and technical skills Cherry E-commerce Services Pvt Ltd is looking for and I would make the perfect fit to this role. In my engineerign career I have organised many workshops in the college fest which also speaks about my Leadership and communication skills. Apart from this I am a good team work and possess an excellent problem sloving and analytical skill. This is also demonstrated from my previous work experience in Byju's where I used to lead small sales teams and routinely exceeded the targets.
On a scale of 1 - 5 please rate your fluency in spoken English  5