Subject: Arabic Language Test - Abu Bakar
From: Abu Bakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Mar 2021 00:17:30 -0400

| | Foreign Language Screening Test

Name | Abu Bakar    /  (91) 8840177103    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I checked your order with ID 9643039489 and I want to inform you that unfortunately   the courier person was suffering from fever and cold so the courier team handed over his responsibilities to an another newly courier person and he is receiving fake calls from various mobile number so considered your call among them .  he is very shameful for his unprofessional activity and he says sorry. Make sure that you will receive your item within 24 hours and he will also say sorry before you. First time it happened during our services and firmly believe me that it will not happen again.

Thanks for your complain to make us more active and fair.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I checked your order details by your order id and i also found that you order blue colour trouser but as per your information that it is different colour which is happened by mistake while it doesn't happen in our services so I am so sorry for that and make sure that you will receive your correct colour within a day and believe me that it will not happen again.

Thank you very much to raise your concern with me.

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