Subject: Arabic Language Test - Mohammed Ali
From: Mohammed Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 06:51:32 -0400

| | Foreign Language Screening Test

Name | Mohammed Ali     /  (+91) 8306321638    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer , we apologies for the inconvenience cased to you,
we have received your case and raised to the concern team , your order id 9643039489 has placed and due to the traffic with our delivery guy .
we would like to inform you that your case has been solved and the delivery will reach you within next 24 hours ,
thank you for contacting  us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer ,
we apologies for the inconvenience cased to you , also we apologies for the misbehavior of our support team ,
we have raised your issue to the concern team, the order id 9643039489 blue color trouser
has been placed and the concern team would like to inform you that we going to exchange
the order within 24 hours
thank you for contacting us

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