Subject: Arabic Language Test - Ali Ahmad
From: Ali Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Mar 2021 02:37:39 -0400

| | Foreign Language Screening Test

Name | Ali Ahmad    /  (+91) 8860119088    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
Thank you for reaching out i am sorry that you have not received your order in time.we also apologies to you for the unpleasant experience with the delivery agent on call.I have raised the concern to my manager.
Sincerely
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz
Thanking for contacting babyshop customer service.
I'm sorry to hear that you received a wrong order.I can completely understand how frustrating the situation can be when something like this happens, but believe us it was never our intention.
Sincerely
Babyshop customer service team

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