Subject: Arabic Language Test - Kudid Adwok
From: Kudid Adwok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 07:07:12 -0400

| | Foreign Language Screening Test

Name | Kudid Adwok    /  (141001) 7973598928    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for taking time writing to us
We value and appreciate our customer's opinion, and this should not have happened.

I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.

I apologize for the inconvenience and our shortcomings. Please let us know if you have any additional questions, concerns, or comments.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you  for your e-mail
I’m so sorry we mixed up your order. A mistake like this can be very upsetting.

I'll double checked your original order and see it through.

I’ll follow up with you tomorrow to make sure you receive the correct items. Meanwhile if have any questions, please feel free to ask.

| |