Subject: Arabic Language Test - AHMED ALI AMRAN
From: AHMED ALI AMRAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 03:22:25 -0400

Foreign Language
Screening Test

Name

AHMED ALI
AMRAN    /  (+91) 8297002877    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for your email . We take customer satisfaction seriously and we are
glad to haer from you .

First, i would like to apologise for the inconvenience behiver of our courier
guy and for the frustration you've been experiencing recently on delivering your
items .I have tracked you item and i am making sure that it arrives to you as
soon as possible . I sincerely apologise in behalf of our team .

Ahmed amran

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer

I am so sorry to hear that your experience with our company has not met your
expectations . I understand how frustrating this must have been for you . I have
forwarded this issue to  our delivery department and we prioritising the issue
your facing with exchange the item to the correct color . In meantime i would
like to sincerely apologise for nigative bad behiver of our team . Please let me
know if i xan answer any questions, i would be happy to help

Best

Ahmed amran