Subject: Arabic Language Test - Mumtaz Alam
From: Mumtaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Mar 2021 02:58:17 -0400

Foreign Language
Screening Test

Name

Mumtaz
Alam    /  (110025) 9653085732
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

I Will talk
customer with respect and try to understand his problem and convince him and I
will solve his problem after I convey him next time for shopping if any mistake
like late order and any thing else I apologize him

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Firstly I will talk to customer and try to know
about his problem and I will ensure him that his problem Will be solved and
settled soon