Subject: Tech Support Candidate - Devraj Dhar
From: Devraj Dhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 15:28:23 -0400

Tech Support
Test

Name

Devraj
Dhar

E-mail

[email-masked]

Phone Number

(+91) 7980672417

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

I can Relocate anytime soon

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Byju's

BDA

30th OCT

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.First of all we need to
refresh the page.

2.We have to make sure that JavaScript is enabled.

3.Then we have to check for the cookies and change

it to enabled if not.

4) Next we should clear the cache and cookies.

5)Then we have to check the web browser and make

sure that it is up to date.

6) After that we need to restart our web browser and

try a different Web Browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Firstly we have to turn on the power switch
of the bluetooth speaker.

2) Then the Bluetooth in the Mobile Phone needs to be turned on.

3) After turning on the bluetooth in the Mobile Phone the phone will
automatically start searching for the new devices available nearby to it.

4) The bluetooth speaker name will appear in the new search new devices
option.

5) Click on the name of the bluetooth speaker and it will automatically start
pairing.

6) Once its paired you are good to go playing songs.

What according to
you makes you a good candidate for customer service or technical support
job?

I possess all the management and technical skills Cherry
E-commerce Services Pvt Ltd is looking for and I would make the perfect fit to
this role. In my engineerign career I have organised many workshops in the
college fest which also speaks about my Leadership and communication skills.
Apart from this I am a good team work and possess an excellent problem sloving
and analytical skill. This is also demonstrated from my previous work experience
in Byju's where I used to lead small sales teams and routinely exceeded the
targets.

On a scale of 1 - 5 please rate your fluency in spoken
English

5