Subject: Tech Support Candidate - Manikanta Yerramsetti
From: Manikanta Yerramsetti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 10:18:41 -0400

| | Tech Support Test

Name | Manikanta Yerramsetti
E-mail | [email-masked]
Phone Number | (91) 9052300456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Truebees Technologies | Desktop Support Engineer | 31 March | 40,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.once you've narrowed down the problem to a single site (or a few sites), check to see if those sites are down for everyone or just you.

2. Browse a Cached Version of the Page.

3. Add-Ons and Other Interfering Software.

4. Check Another Browser or Incognito Window.

5. Fix Your DNS.

6. Webhost server is blocking the IP address of your ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting.

1. Tap the Bluetooth option.

2. Turn on Bluetooth.

3. A list of available devices will appear.

4. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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