Subject: Tech Support Candidate - Abhijeet Thakur
From: Abhijeet Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 08:24:17 -0400

| | Tech Support Test

Name | Abhijeet Thakur
E-mail | [email-masked]
Phone Number | (+91) 9992737810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nirman Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SSO, SAML, Adobe Suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dimension India Network | Technical Support Consultant | 28/02/2021 | 30100
Previous Employer 1 | Concentrix | Technical Support Engineer | 24/08/2020 | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try changing the browser
2) Check if the internet is connected.
3) Disconnected and then reconnect, restart the router
4) Update the network drivers from device manager
5) Run the IP renew and reset command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the device and switch the bluetooth mode on.
2) Turn on the phone bluetooth and make sure the visibility is turned on
3) Search for new device
4) Once you find the device connect it.

What according to you makes you a good candidate for customer service or technical support job? | I have worked as a technical support on users and well as on the enterprise end. I am a keen and like to explore and learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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