Subject: Tech Support Candidate - Aditi Agarwal
From: Aditi Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 05:29:54 -0400

| | Tech Support Test

Name | Aditi Agarwal
E-mail | [email-masked]
Phone Number | (+91) 8958844413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Extramarks Education | Customer Support Executive | currently working | 22000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs.
Restart the browser.
Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.
Turn on the Bluetooth on your device.
Long press the Bluetooth icon on your phone and then search for the available devices to connect and select the name of your speaker and then select connect.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, writing skills and orientation skills. I am patient with customers and I have a year and a half of experience in Customer Support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |