Subject: Arabic Language Test - Abu sufian Abu sufian
From: Abu sufian Abu sufian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Mar 2021 02:16:00 -0400

| | Foreign Language Screening Test

Name | Abu sufian Abu sufian    /  (110025) 8447671290    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I hope you are doing well and sorry for inconvenience behalf of my courier guy and please give me some time that I am going to deliver your order as soon as possible.
I am thankful for your patience and cooperating with us and I believe that you don't get a chance in next time to complain again.
Thanks again for all of your cooperating and patience,

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
I hope you are doing well and sorry for inconvenience behalf of my courier guy and please give me some time that I am going to exchange your colour as soon as possible.
I am thankful for keeping your patience and cooperating with us and I believe that you don't get a chance in next time to complain again.
Thanks again for all of your cooperating and patience,

Regards

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